Shipping & Returns

• No returns on tanning equipment (beds or vertical booths) except in cases of manufacturers defect that cannot be repaired.

• In the event of an exchange or a return, the merchandise would need to be returned in the original package. The shipping and processing fee of 25% (or $20.00 minimum) are not available for refund or credit.

• Electrical parts are non-refundable/returnable if ordered incorrectly by the customer.

• For information regarding returns and exchanges, please refer to your specific Warranty.

• Certain warranty items may require security deposit refundable upon return of part within 30 days.

Return material
Authorization numbers

• No return on tanning equipment (bed/booth)

• Customer must obtain a valid authorization number to indicate the return has been authorized by calling Customer Service at 800- 661-6292. That authorization number must be clearly marked on the bottom of the package.

• The customer prepays all freight charges on items being returned that they have ordered incorrectly.

• If Uvalux Tanning & Support receives a package containing items not authorized for return, Uvalux Tanning & Support will return the item “as is” back to the customer at the customer’s expense.

• Packages received without an authorization number will be returned to the customer at the customer’s expense. All matters must be resolved within 30 days.

• Items must be returned within 45 days once the authorization has been issued.

• Uvalux Tanning & Support is responsible only for merchandise purchased directly from manufacturers.

Returns

• The customer is responsible for freight both from and to Uvalux Tanning & Support.

• Items beyond 6 (six) months from date of shipment are not eligible for return.

• All authorized items (excluding damaged items) being returned must be in resalable condition. We will make that determination after evaluating the returned product. If the product needs to be returned to the customer, it will be at the customer’s expense.

• Uvalux Tanning & Support may refuse credit for:

  1. Improper installation
  2. Failure to provide suitable operating conditions
  3. Use of product for which it was not designed
  4. Alteration or modification of any part
  5. Abuse, misuse or neglect

Cancellations

• If the order has not shipped, the customer shall be responsible for a processing fee of 25% (or $20.00 minimum).

• If the order has been shipped, the customer will be responsible for the freight both from and to and a processing fee of 25% (or $20.00 minimum).

Freight claims & shipment damage

• If a damaged package is received, the customer must notify Customer Service within 7 days on receipt of the package.

• Uvalux Tanning & Support may refuse credit for:

  1. Improper installation
  2. Failure to provide suitable operating conditions
  3. Use of product for which it was not designed
  4. Alteration or modification of any part
  5. Abuse, misuse or neglect

Prepaid

  1. Send cashier’s cheques, certified cheques or money orders directly to: Uvalux Tanning & Support, 470 Industrial Avenue, Woodstock, ON
    N4S 7L1; or conveniently order with your major credit card.
    FAX:1-800-775-3166.
  2. Bank wires may be sent directly to Uvalux Tanning & Support bank account. Call 1-800-661-6192 for instructions.
  3. We reserve the right to hold company or personal cheques or money orders of $500 or more for 10 business days before releasing shipment.
  4. To rush orders greater than $500, personal or company cheques may be guaranteed for a service fee of $20.00 based on approval by a cheque guarantee company.

Shipping

  1. We “ground ship” the best possible way for your order and location.
  2. All freight will be shipped prepaid unless prior arrangements are made. Ask your sales representative for details.
  3. Prepaid orders will be shipped within 36 hours (based on availability) excluding weekends and holidays.
  4. Air freight is available upon request.

Notice

  1. We reserve the right to change prices and product designs at any time.
  2. Any duplication or reproduction of the catalogue without the expressed written consent of Uvalux Tanning & Support is prohibited.
  3. All products, prices, programs, deadlines and information in the catalogue is subject to change or correction at anytime without notice.
  4. Contact your Uvalux Tanning & Support representative for confirmation on any programs or information in the catalogue.
  5. Uvalux Tanning & Support is not responsible financially in any way due to any changes, errors or omissions in the information and data contained online or in the catalogue.